Customer Service

Below you will find our customer service policies and procedures. If you can't find the answer to your question, please use the form at the bottom of the Contact Us page to send us an email.



Ordering Online

Submit your order securely to us via our web site. Visit your account after you have placed your order to view order history.

  1. Make sure you have your course list. You can get it from your SNAP account or from your advisor.
  2. Go to our course materials page.
  3. Click the Select A Campus Term dropdown list and select the correct term.
  4. Click the Select a Department dropdown list and select the correct department.
  5. Click the Select a Course dropdown list and select the correct course.
  6. Click the Select a Section dropdown list and select the correct section.
  7. Click the Add Course To List button.
  8. If you have more courses, repeat steps 3-7 until you have added all your courses.
  9. Once you have added all your courses, click the Get Your Books button.
  10. Review the contents of the Textbook Agreement. Click the check box at the bottom of the page.
  11. You will now see your list of books. Make your selections here, if necessary (New, Used, Rental). You can remove books by changing the quantity to zero. Click the Purchase button at the bottom of the screen.
  12. You are now on the My Cart screen. You can remove a book by clicking the remove link under the price. If you have a rental book, you will need to click the I agree to the rental terms and conditions box for each book.
  13. Click the Checkout button. Either log in to your account or create a new account.
  14. Follow the remaining instructions for payment and shipping options.
  15. You will receive an order confirmation email. When your order is processed, you will receive another email.

Please contact the bookstore if you need further assistance.

Viewing Online Order Status

Use these steps for checking order/purchase details:

  1. Log into the your bookstore account with your unique bookstore login details.
  2. Click Order History.
  3. You will see a list of orders for your account. Click either the order number or "view details" for more information.
  4. Your order status will be shown at the top of the page next to "Status" and in the "Status" column for each item.

Please contact the bookstore if you need further assistance.

Tracking Online Order Shipments

When your order is processed, you will receive a confirmation email stating that your order was processed. Check your spam folder for this email. Do not confuse this email with your order submission email.

You may receive a tracking number from the shipping provider to the email that you used on your order. Check your spam folder for this email.

To check the status of your order:

  1. Log into the your bookstore account with your unique bookstore login details.
  2. Click Order History.
  3. You will see a list of orders for your account. Click the order number for more information.
  4. Your order status will be shown in the Order Details column.

Please contact the bookstore if you need further assistance.

Book Delivery and Storage Policies

Below are our policies regarding book delivery, book storage, and books not being picked up.

  1. The university will make reasonable efforts to remind students about books and other items ordered that have not been picked up at the main campus location.
    • Materials may be picked up by students during normal business hours.
    • The university does not take responsibility for, guarantee, or insure materials delivered to either location, nor is it a public warehouse pursuant to SDCL § 44-14-1.
  2. If materials are not picked up within 30 days of delivery:
    • The university will impose a storage charge equal to 1/3 of the value of the material.
    • Each 30 days thereafter, the university may impose an additional storage charge equal to 1/3 of the value of the material.
    • If materials are not picked up within 90 days of delivery, the university considers the materials intentionally abandoned and may dispose of the materials.
  3. The university may resell any materials not picked up within 90 days as a proper method of disposal in satisfaction for accrued storage charges.
    • Any proceeds from such sale shall offset the storage charge assessed to the student.
    • Any storage charge imposed hereunder may be waived upon the student taking possession of the materials.
    • Sale of materials will follow surplus property guidelines.
  4. If the university determines that the materials are subject to a rental agreement with a company contracting with the university to provide books, the university may, but is not required to, return the materials to the company.
    • The university is not responsible for any additional charges imposed on the student for failure to return materials subject to a rental agreement.

Please contact the bookstore if you need further assistance.

Shipping Policies

University Bookstore is proud to offer you the most competitive shipping rates. All our shipments are professionally packed to ensure the safety of your items in route.

On average, your order will be processed in 2 - 3 business days. During August and December, processing times may be longer due to the number of orders typically received.

We may use UPS, FedEx, or USPS to ship orders.

In most cases, the shipper will supply a tracking number via email. Check your spam folder.

International Shipping: If you have an international shipment, you will be contacted after your order is received with an updated shipping amount to reflect international shipping costs. We will not process your order until we get your approval for the increased costs. Be sure to check your spam folder.

Please contact the bookstore if you need further assistance.

Course Materials Return/Refund Policies

Full refund for three days after purchase or end of drop/add period, whichever comes first. Receipt required for refund. For course materials purchased before the start of classes, time period starts on day All Classes Begin as listed on university calendar. Return dates will be noted on front of receipt. Full refunds for dropped classes through university drop/add period. Proof of class drop and receipt required.

Course materials refund is affected by:

  • bent/scuffed covers
  • writing
  • highlighting
  • software opened
  • access codes redeemed
  • plastic wrap opened

Online access codes that have been redeemed on the publisher website cannot be returned and are not eligible for refund.

Please contact the bookstore if you need further assistance.

Returning Rental Books

This section covers returning rental books at the end of the semester, not returns for refund. See the Course Materials Return/Refund Policies section if you need to return a rental for refund.

The paperwork that you receive when you rent a book will have the date the rental is due.

You will receive multiple emails near the end of the semester reminding you that rentals are due.

You can return your rental two ways:

  • Physically take your rental(s) to the campus store.
  • Ship your rental(s) to this address:

    BHSU Bookstore
    Textbook Manager
    1200 University St.
    Unit 9001
    Spearfish, SD 57799

Your rental return(s) will be processed when it is received.

If you are shipping your rental(s) and the due date is near, please contact the bookstore to let us know to expect your delivery. This will help you avoid extra fees.

Please contact the bookstore if you need further assistance.

Merchandise Return/Exchange Policies

Returns and exchanges of merchandise will be accepted under most circumstances. Return your merchandise to the bookstore within 30 days from the time of purchase.

For refunds/exchanges via delivery, please call the bookstore at 605-642-6636 before sending any merchandise. Once your return is approved, you will be given directions for shipping your merchandise back. If you are returning merchandise for a refund, the refund will not be processed until the merchandise is received and inspected.

No refunds for original shipping expenses.

Merchandise refund/exchange is affected by:

  • stains
  • tears
  • evidence of laundering

If we sent you the wrong merchandise, we will cover the cost of return shipping.

Please contact the bookstore if you need further assistance.

Canceling an Online Order

If you need to cancel an order, or part of an order, the fastest way is to call the bookstore at 605-642-6636.

Alternatively, you can send us an email using our contact form. Be sure to include as much information as possible: order number, what you want canceled, your name, a contact phone number, etc.

If your order has been processed, orders (in part or in full) cannot be canceled.

Please contact the bookstore if you need further assistance.

Allowing Cookies and Clearing Cache

We highly recommend using Chrome. We do not recommend Safari and we do not support Internet Explorer.

Steps to Allow Cookies


    Google Chrome
  1. At the top right, click the three dots More
  2. Click Settings.
  3. Click Privacy and security.
  4. Click Third-party cookies.
  5. Under Default behavior, select Allow third-party cookies. Alternatively, select Block third-party cookies in Incognito mode and be sure to always load D2L in a regular browser window (not Incognito).
  6. Restart the browser and access the e-book materials.
    Mozilla Firefox
  1. At the top right, click the menu button More and select Settings.
  2. Select the Privacy & Security panel.
  3. If Standard is selected, this is the default setting and, except for trackers, all cookies are allowed.
  4. If Strict is selected, either choose Standard or switch to Custom.
  5. If Custom is selected, either uncheck Cookies (this will allow all cookies) or select the setting to only block Cross-site tracking cookies, and isolate other cross-site cookies.
  6. Select the "Reload All Tabs" button (shown when multiple tabs are open) to apply your new setting.
    Microsoft Edge
  1. In the Edge window, select the three dots (...) and then click Settings and then click View advanced settings.
  2. Scroll down to Cookies, and select Don't block cookies.
    Safari
  1. In the Safari app on your Mac, choose Safari and then Settings.
  2. Click Privacy.
  3. Deselect Block all cookies. Websites, third parties, and advertisers can store cookies and other data on your Mac. Select Block all cookies to disable cookies. This may prevent some websites from working properly.
    Steps to Clear Cache and Cookies
    Google Chrome
  1. At the top right, click the three dots More
  2. Click Privacy and security and then Clear browsing data.
  3. At the top, choose a time range (at least Last 4 weeks). To delete everything, select All time.
  4. Check the boxes next to Cookies and other site data and Cached images and files.
  5. Click Clear data.
  6. Restart the browser and access the e-book materials.
    Mozilla Firefox
  1. At the top right, click the menu button More and select Settings.
  2. Select the Privacy & Security panel.
  3. In the Cookies and Site Data section, click Clear Data...
  4. Remove the check mark in front of Cookies and Site Data.
  5. With Cached Web Content check marked, click the Clear button.
  6. Close the Settings page. Any changes you've made will automatically be saved.
    Microsoft Edge
  1. In the Edge window, select the three dots (...) and then click Settings.
  2. Select Privacy, Search, and Services.
  3. On the right pane, in the Clear Browsing Data section, click Choose What to Clear.
  4. A Clear Browsing Data box will open. Here, you’ll see a list of items that you can remove from your browser.
  5. Click the Time Range drop-down and choose the time period for which you want to clear the cache. Then, choose the Cached Images and Files option.
  6. Click Clear now
    Safari
  1. Click on the Safari menu and select Preferences.
  2. Click the Advanced tab. Select the Show Develop menu in menu bar checkbox and close the Preferences window.
  3. Click the Develop menu item. Then click Empty Caches.

Please contact the bookstore if you need further assistance.