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Customer Service



Ordering Online

Submit your order securely to us via this web site. Visit us again after you have placed your order to easily track your shipment and view order history. You can even choose to pick up your order in the store - at no additional cost!

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Ordering By Phone

Call us at 605-642-6636, during business hours.  Our staff will assist you in placing your order over the phone. Use our site as your own personal catalog!

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Shipping Policies

University Bookstore is proud to offer you the most competitive shipping rates. All of our shipments are professionally packed to ensure the safety of your items in route.

On average, your order will be received in 7 - 10 working days. During August or December, delivery time may take longer.

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Return

Full Refund for three days or end of drop/add period, whichever comes first. For books purchased before the start of classes, time period starts on day All Classes Begin as listed on university calendar. Return dates will be noted on front of receipt. Full refunds for dropped classes through university drop/add period. Proof of drop and receipt required.

BHRC Store. Full Refund for three days or end of drop/add period, whichever comes first.. For books purchased before the start of classes, time period starts on day All Classes Begin as listed on university calendar. Return dates will be noted on front of receipt. Full refunds for dropped classes through university drop/add period. Proof of drop and receipt required.

New book refund is affected by:

  • bent/scuffed covers
  • writing
  • highlighting
  • software opened
  • plastic wrap opened

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Contact Support

Contact us anytime with questions or concerns via email at: mandie.davis@bhsu.edu. You can also contact our customer service department at: 605-642-6636

Support Contact Form * required fields

Our support staff will respond within 24 hours.

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